Support
Recovery is part of the plan
Software needs regular attention once it is live. We offer maintenance arrangements that keep apps and sites current, plus a clear way to report a fault when something goes wrong.
Maintenance rhythms
Choose a pace
- Lightkeep current
Monthly dependency and security updates, annual operating-system compatibility work, and fixes for faults we introduced. Best for stable products with few changes.
- Steadykeep improving
Everything in Light, plus a planned block of improvement work each month and a short monthly call to set priorities.
- Ad hocwhen needed
No standing arrangement; we quote for each request. Response times depend on availability, so this suits products with low risk.
Reporting a fault
Tell us what happened
The most useful report says what you expected, what happened instead, and how to repeat it. Include the device, operating system and app or browser version if you know them. Please do not send passwords or personal data about your customers.
Requests are read during working hours, Monday to Friday 09:00–18:00 UK time. Existing maintenance clients should also use the channel agreed in their arrangement.
For a new project rather than a fault, use the enquiry form.